“I couldn’t open the Word document you attached. Can you send it in another format?”

We get lots of emails with attachments in a variety of formats. Text documents are one of the most common attachments. Unfortunately, not all text documents are alike. A Word document emailed to a recipient who does not use Word – or even your version of Word – will not format correctly. Any document that contains a font that a recipient might not have will not format correctly, either. View full article »